UI UX Designing
Sheppard.io: Building an Intuitive Feedback Management Platform
Finishing Date: 2024-09-20
Duration: Ongoing (Continuously developing and improving the platform )
Sheppard.io is a feedback management platform designed to empower freelancers, business owners, and agencies to seamlessly collect, manage, and analyze client feedback and testimonials. The platform focuses on providing tailored solutions for capturing insights, ensuring businesses can improve client relationships and showcase positive testimonials effectively.
The Challenge.
Disorganized Feedback Management: Users faced difficulties consolidating feedback from multiple sources, making it hard to track and utilize client testimonials effectively.
Inefficient Feedback Collection: Gathering feedback, especially in video format, was time-consuming and required multiple tools, adding complexity to the process.
Limited Integration Capabilities: Importing feedback from external sources like emails, social media, or other platforms was a manual process, leading to data silos and missed insights.
Lack of Customization for Display: Users needed customizable widgets to present feedback on their websites, but existing solutions were either too rigid or complex to configure.
No Automated Analysis: Users struggled to analyze the feedback to derive actionable insights due to the absence of automated tools, making it challenging to identify improvement areas.
Main Features
Feedback Management
Forms to collect Feedbacks
Multiple Projects Management
Import Feedbacks
Notification system
Custom branding
Widget
AI Analyzer
Team
2 UX/UI Designers
1 Project Manager
1 Backend Developer
2 Frontend Developer
1 QA Engineer
Tools Used
Design: Figma, Figjam
Development: React.js, Node.js
Payment Integration: Stripe API
Collaboration: Notion , Skype
Our Process
1
Ideation & Discussion
2
Requirement Gathering
3
Design & Prototype
4
Development & Testing
5
Support & Maintenance
Our Solution
The Sheppard.io platform delivers a comprehensive solution for feedback management, integrating multiple user roles and premium features while maintaining a user-friendly interface. The design emphasizes accessibility and ease of use, supporting custom branding and domain configurations for premium users. The platform's interactive tutorials guide users through the process of adding projects, managing forms, and leveraging AI features like sentiment analysis. As the project is ongoing, continuous refinements and feature expansions are underway, with a focus on delivering long-term value to users.
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