Duration: Ongoing (Continuously developing and improving the platform )
Sheppard.io is a feedback management platform designed to help freelancers, business owners, and agencies seamlessly collect, manage, and analyze client feedback and testimonials. It provides customized solutions for capturing valuable insights, enhancing client relationships, and effectively showcasing both positive and negative feedback. The platform helps users identify areas of improvement by analyzing negative feedback and suggesting actionable solutions to overcome challenges.
The Challenge.
- Disorganized Feedback Management: Users faced difficulties consolidating feedback from multiple sources, which made it challenging to track and effectively use client testimonials.
- Inefficient Feedback Collection: Collecting feedback, especially in video format, was time-consuming and required multiple tools, adding unnecessary complexity.
- Limited Integration Capabilities: Importing feedback from sources like emails, social media, or other platforms was a manual process, leading to data silos and missed opportunities for insights.
- Lack of Customization for Display: Users needed customizable widgets to display feedback on their websites, but existing solutions were either too rigid or complex to configure.
How We Make Feedback Work for You with Sheppard.io
The Sheppard.io platform provides a comprehensive solution for feedback management
User-Friendly Interface
We designed an accessible, user-centered interface to streamline feedback management, supporting custom branding and domain configurations for premium users, simplifying their brand integration needs.
AI-Driven Insights
To address the need for automated analysis, we integrated AI that analyzes sentiment and provides actionable insights. For text feedback, we applied OpenAI models directly, while for video feedback, we utilized api.video for captioning, analyzed by OpenAI for sentiment scoring (positive or negative).
Guided Onboarding Process
Our tailored onboarding process helped users navigate the platform, manage projects, forms, and advanced features, ensuring they could make full use of every functionality from day one.
Multi-Channel Integration
To reduce data silos and enhance efficiency, we implemented seamless integrations with email clients, social media APIs, webhooks, and third-party platforms (e.g., G2, Google Reviews), allowing users to centralize feedback in one place.
Customizable Widgets
We provided flexible widgets to meet display needs, enabling users to showcase feedback on their websites. With options for templates, colors, and branding, we ensured a visually appealing and customizable solution.
Continues Improvement & Iteration
Our services continue to support and refine the platform, ensuring long-term value and adaptability for evolving feedback management needs.
Sheppard.io Features Powered by Our Expertise
Feedback Management
Gathering feedback, especially in video format, was time-consuming and required multiple tools, adding complexity to the process.
Customizable Forms
Collect feedback in text or video format.
Multiple Project Management:
Manage feedback across multiple projects.
Import Feedback
Import feedback from external channels via integrations with email clients, social media APIs, webhooks, and third-party review platforms.
Notification System
Keep users updated on feedback status through automated email and in-app notifications.
Custom Branding
Customize the platform to match user preferences by adding logos, adjusting color schemes, and setting custom domains.
Display Widgets
Showcase feedback using customizable widgets. Widgets are responsive and flexible, built with technologies like React and CSS-in-JS.
AI Analyzer
Gain insights from automated sentiment analysis. The AI Analyzer uses OpenAI models on text feedback and captions generated from video feedback via api.video, providing sentiment scores to help users understand the nature of their feedback.
Our Proven Process for Delivering Exceptional Solutions
Our Dedicated Team Behind the Sheppard.io Platform
2 UX/UI Designers
Developed intuitive and accessible designs.
1 Project Manager
Ensured milestones and deadlines were met.
1 Backend Developer
Created core functionalities and integrations, including serverless edge functions.
2 Frontend Developers
Built an interactive, user-friendly interface using React and Next.js.
1 QA Engineer
Ensured robust performance through extensive testing.
“Working with Digitalux on the Sheppard.io project for the past year has been an excellent experience. As the founder, I’ve appreciated their attention to detail, quick responsiveness, and ability to make adjustments seamlessly. Their professionalism has made our collaboration smooth, and I’m excited to keep working with them!”
Chalique Seabron
Founder of Sheppard.io
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