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AI Development
Sheppard.io: Building an Intuitive Feedback Management Platform
Finishing Date:
Duration: Ongoing (Continuously developing and improving the platform )
Sheppard.io is a feedback management platform designed to empower freelancers, business owners, and agencies to seamlessly collect, manage, and analyze client feedback and testimonials. The platform focuses on providing tailored solutions for capturing insights, ensuring businesses can improve client relationships and showcase positive testimonials effectively.
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The Challenge.

Disorganized Feedback Management

Users faced difficulties consolidating feedback from multiple sources, making it hard to track and utilize client testimonials effectively.

Inefficient Feedback Collection

Gathering feedback, especially in video format, was time-consuming and required multiple tools, adding complexity to the process.

Limited Integration Capabilities

Importing feedback from external sources like emails, social media, or other platforms was a manual process, leading to data silos and missed insights.

Lack of Customization for Display

Importing feedback from external sources like emails, social media, or other platforms was a manual process, leading to data silos and missed insights.

Challenges

How We Make Feedback Work for You with Sheppard.io

The Sheppard.io platform provides a comprehensive solution for feedback management

User-Friendly Interface

We designed an accessible, user-centered interface to streamline feedback management, supporting custom branding and domain configurations for premium users, simplifying their brand integration needs.
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AI Driven

AI-Driven Insights

To address the need for automated analysis, we integrated AI that analyzes sentiment and provides actionable insights. For text feedback, we applied OpenAI models directly, while for video feedback, we utilized api.video for captioning, analyzed by OpenAI for sentiment scoring (positive or negative).

Guided Onboarding Process

Our tailored onboarding process helped users navigate the platform, manage projects, forms, and advanced features, ensuring they could make full use of every functionality from day one.
onboarding
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Multi-Channel Integration

To reduce data silos and enhance efficiency, we implemented seamless integrations with email clients, social media APIs, webhooks, and third-party platforms (e.g., G2, Google Reviews), allowing users to centralize feedback in one place.

Customizable Widgets

We provided flexible widgets to meet display needs, enabling users to showcase feedback on their websites. With options for templates, colors, and branding, we ensured a visually appealing and customizable solution.
Widget
Iteration

Continues Improvement & Iteration

Our services continue to support and refine the platform, ensuring long-term value and adaptability for evolving feedback management needs.

Sheppard.io Features Powered by Our Expertise

Gathering feedback, especially in video format, was time-consuming and required multiple tools, adding complexity to the process.
Collect feedback in text or video format.
Manage feedback across multiple projects.
Import feedback from external channels via integrations with email clients, social media APIs, webhooks, and third-party review platforms.
Keep users updated on feedback status through automated email and in-app notifications.
Customize the platform to match user preferences by adding logos, adjusting color schemes, and setting custom domains.
Showcase feedback using customizable widgets. Widgets are responsive and flexible, built with technologies like React and CSS-in-JS.
Gain insights from automated sentiment analysis. The AI Analyzer uses OpenAI models on text feedback and captions generated from video feedback via api.video, providing sentiment scores to help users understand the nature of their feedback.

Our Proven Process for Delivering Exceptional Solutions

idea

Ideation & Discussion

Understanding client needs and setting clear goals.

Gathering

Requirement Gathering

Defining features, integrations, and user requirements.

Designing

Designing & Prototyping

Creating user-centric designs using Figma.

Development

Development & Testing

Building and validating the platform using Next.js and Supabase. We used Supabase features such as Edge Functions for serverless execution, Cron Jobs for periodic tasks (e.g., sentiment analysis updates), and Buckets for storing user-uploaded videos.

Support

Support & Maintenance

Providing continuous monitoring and iterative improvements based on client and user feedback.

Our Dedicated Team Behind the Sheppard.io Platform

idea (1)

2 UX/UI Designers

Developed intuitive and accessible designs.

system

1 Project Manager

Ensured milestones and deadlines were met.

front-end-programming

2 Frontend Developers

Built an interactive, user-friendly interface using React and Next.js.

criteria

1 QA Engineer

Ensured robust performance through extensive testing.

web-programming (1)

1 Backend Developer

Created core functionalities and integrations, including serverless edge functions.

customers 1

1 Team Lead

Oversaw project planning, coordinated tasks, and ensured alignment across all development stages.

Our Go-To Tools for Building Sheppard.io

Design: Figma, FigJam
Payment Integration: Stripe
Collaboration: Notion, Skype
Video Processing: api.video
Development: Next.js, Supabase (Edge Functions, Cron Jobs, Buckets)
AI Analysis: OpenAI models
Satisfied Client
“Working with Digitalux on the Sheppard.io project for the past year has been an excellent experience. As the founder, I’ve appreciated their attention to detail, quick responsiveness, and ability to make adjustments seamlessly. Their professionalism has made our collaboration smooth, and I’m excited to keep working with them!”

Chalique Seabron

Founder of Sheppard.io

Let’s Bring Your Vision to Life

Let’s discuss your goals and explore how our team can bring your vision to life.
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  • contact@digitalux.pk
  • +92 (317) 705-3375
  • +1 (224) 747-0805
Plot # 42, S-Block, Near Arfa Software Technology Park, Model Town, Lahore, Pakistan
Software Development
Computation
Consultancy
Emerging Technologies
Design
  • contact@digitalux.pk
  • +92 (317) 705-3375
  • +1 (224) 747-0805
Plot # 42, S-Block, Near Arfa Software Technology Park, Model Town, Lahore, Pakistan
Software Development
Computation
Consultancy
Emerging Technologies
Design

2024@Digitalux All right reserved

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